We welcome you to ask questions and invest a lot of time into supporting our users. Follow the steps below if have a question that you would like to get answered.
The Remotion team provides no guarantee for support, and you should not hold the expectation to receive any help.
How to ask for help
Do not send direct messages to Remotion team members asking for technical help, unless instructed to do so or if your question contains private information that you cannot share publicly. The Remotion team will deprioritize support requests sent via private channels.
Ask your question directly and provide relevant information such as which version of Remotion you are using (
npx remotion versions). If you encounter an error, post the stack trace, track down the code that causes it and provide it as well.
Company license customers can get a Company License badge on Discord for each developer seat they subscribe to. The badge can be activated on companies.remotion.dev.
If posted in a public channel, the Remotion team will try to prioritize your question, albeit no guarantee of support is given.
We still expect company license subscribers to follow the best practices for asking questions outlined above.
You can request a consultation session here. Remotion's creator Jonny Burger will help you with answers and code to technical questions. This is the only way to receive support via video call.
When we can't help
We don't provide support if:
- the guidelines above were not followed
- low effort was put into first solving the problem yourself
- your question is lacking reproduction or information
- our Code of Conduct is violated
Remotion is targeted towards developers and therefore basic skills in React and web development are expected. You should also be mindful of the limitations of those technologies as we cannot help you overcome them.